General Questions
A: A common cause is that one or more of the doors or windows with contacts are open. Make sure they are all closed. If you are still having problems call Security Options for assistance.
A: Motion detectors indicate motion or heat. Some common factors affecting false detection are curtains, plants, fans and your cat, dog or other pet.
A: At Security Options, our technicians install door contacts with the ability to pick up subtle amounts of movement while still providing your with the most safety. A door swinging open due to air pressure or possibly not being shut all the way may prompt your system.
A: Your security system uses your landline or cell phone signal to communicate. If you have made any changes to anything or your phone went down for some reason you can call us to conduct a test confirming your alarm is communicating the right way.
A: Yes. Your alarm will enter a power saving mode which will conserve the battery life. It will continue running normally on a backup battery, however the keypad will be turned off until a button is pressed. If you happen to have digital phones, your lines may not work which will stop your alarm from communicating. Security Options offers a cell unit that does not require a landline phone.
A: When you arm your system to Away it is preparing for you to leave the home. If a door hasn't opened and closed during the disarm time frame, your alarm will go back to the Stay mode to make sure you don't get a false alarm from your motion detector.
A: Your system works with some, but not all digital phone providers. When your lines are connected to digital please call our office so that we may perform a test on your system to ensure your panel is communicating correctly. Security Options also has a cellular unit for purchase, that does not require a landline phone in your home.
A: COMING SOON
A: 8 minutes. The alarm siren sound will start the 8 minutes over if you have another zone activated.
A: A few different providers have compatibility with our security systems. Please call our office is you are thinking of changing to run a test beforehand. Then, when the phone company's technician is at your home, please call again to make sure your alarm is still functioning properly with your new service.
A: It is a self contained system in which each of your contacts can reach out to the monitoring center and dispatch police if we cannot confirm that everyone at home is safe.
A: You can call our office and ask for Russell to run a test on your new system.
A: COMING SOON
2Gig System Questions
A: Yes, the 2Gig alarm system will still sound when armed or disarmed from a phone or or website.
A: At your home or business, check to ensure that the zone is indicating open. Attempt to open and close the door or window that is being indicated to be open. If this somehow does not correct the issue please call us at Security Options and we can walk you through or arrange a service call.
A: Yes. The alarm system will bypass the open zone automatically allowing you to arm of the system.
A: Most likely you do not have an active internet connection or there is an error in the url.
- Confirm your username and password are entered in accurately
- Refresh the site and re-enter the username and password
- Ensure your ‘pop up blocker’ is disabled.
A: If you forgot your username click on the ‘login help?’ link.
- To find your username enter your email and it will be emailed to you automatically.
- To find your password enter your user name, you will be asked to answer your security questions. If you don't remember the answers to your security questions you may contact Security Options and we can help you complete the reset.
A: All Apple products including iPad's and iPhones are compatible with alarm.com. Also, Android phones are compatible, but must be using Android 2.0 operating system or greater.
A: Go to the app store or Android market and just search for "Alarm.com"
A: Ensure the notification feature is turned on for your system. Log into your account go to the ‘settings’ tab> “push notifications” and confirm that your notifications are turned on.
- Make sure you have your email address entered correctly.
- If you are not receiving text message notifications, confirm that your phone number is entered correctly.
- If you have made sure all your information is correct, please contact Security Options
A: The website does not display User Codes that were programmed into the control panel directly. User Codes created directly at the control panel may replace User Codes reflected on the website, but the website will not show the change. If you would like the website to reflect accurate User Codes, we recommend that you use the website exclusively when making changes to your panel User Codes. To change User Codes through the website, go to Security >> User Codes
A: Alarms are events that require immediate attention and sometimes action. When a sensor detects activity when it is armed is an Alarm. Alarms usually cause the siren to sound and can be reported to a central monitoring station. Normal Activity includes any activity detected that is not an Alarm because the sensor was not armed when the activity was detected. When a door opens and the system is not armed, that is Normal Activity.
A: Whenever a motion detector senses activity, it tells the panel. The motion detector relays activity regardless of the panel arming state. If no activity is detected then the idle status will show.
A: If your system is already armed, additional arming commands sent through the website will fail. For example, if your system is currently in Arm Stay mode, a website command to change it to Arm Away mode will fail. You must first disarm the system through the website, and then send the Arm Away command. Likewise, if the system is in Arm Away mode, a website command to change it to Arm Stay mode will fail. Rule of thumb: You cannot switch from Arm Stay to Arm Away mode and vice versa through the website. You must always disarm the system first, and then arm it to the desired mode.
A: Ensure you are using the correct application to open the downloaded file, ex: Notepad, Microsoft Word, or a Web-Browser depending on the file.
- Your system panel has lost power for long enough that the battery was drained.
- The radio is malfunctioning due to being tampered with, destroyed or possibly disconnected
A: First, make sure your devices at your house or business are not being interfered or tampered with. Second, if you have recently changed a battery to your system, make sure that the cover is firmly placed back on.
A: Login into the alarm.com website. Choose> “Manage Logins” under the “Profile” tab. Here you can create additional username login ids. Your passwords will be mailed to the address assigned.
A: There is possibly a delay in arming process. If the system continues to not show up armed, you may contact Security Options for help.
GE/Caddx Security Systems
A: The most common problem here is trouble with the phone lines. If your home phone line is functioning, please call Security Options for help or to schedule a service call.
A: The keypad number matches with a zone in your home. For example, if a door is open, or something moves in front of the motion detector, the system will indicate the zone has been triggered.
A: Wait until the smoke has dissipated from the home. Then on your keypad, press * 7 + your code to reset the smoke detector.